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FAQs

Q: How can I send my enquiry?
A: You can send your enquiry through this Feedback platform or send email directly to our company mailbox (sales@nbxd.cn).
 
Q: What necessary information do I need to provide when requiring a quotation?
A: Generally you need to send us the name or ID of the product you like, as well as your order quantity.
 
Q: How fast can I receive the quotation?
A: Generally we would reply to your enquiry within 1 working day. If it is an urgent enquiry, you can directly call our office line +86 574 63973981.
 
Q: What’s your sample policy?
A: For poker chips we can send you several pieces of our existing chip styles free of charge. You only need to cover the sample shipping cost.
 
Q: What’s your lead time?
A: For general samples, it is about 1-3 working days. For mass production, it is around 25 working days per order.
 
Q: What kind of the product test can you pass?
A: ASTM, EN71 and other related testing.
 
Q: What’s your departure port?
A: Generally it is Ningbo Port or Shanghai Port.
 
Q: What’s your production capability?
A: 500,000pcs of poker chips per working day.

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